Merchandise Delivery Explanation

▲Orders are closed at 15:00 on the day before the delivery date.

▲Regions to the south of Xizhi and the north of Taoyuan: The goods will be delivered by our logistics (refer to the following Table for the delivery schedule), the freight is NT$150/piece, and free delivery is available with a purchase reaching NT$2,000.

▲Regions to the north of Xizhi and the south of Taoyuan: The goods will be delivered by collaborative logistics companies, where the freight will be calculated separately.

• The 7-day waiting period does not apply to trades made in physical stores (Item 1, Article 19 of the Consumer Protection Act).
• For the prevention of food safety issues, no returns and exchanges will be accepted except for product abnormalities (microorganisms, physical, chemical properties).
• Product abnormalities do not include discrepancies of taste based on the perception of a single party (a certain proportion of the main raw materials are agricultural products, therefore, under a certain probability, a slight difference in the taste of each batch is normal.)
• For returns and exchanges based on product abnormalities, please provide the invoice from the trade for the benefit of the following operations.

• For trades made at non-physical stores, the complete product packaging and invoice must be kept to make a return or exchange within 7 days.
• No returns and exchanges will be accepted for frozen products, ordered products, and customized products except for product abnormalities (microorganisms, physical, chemical properties).